Terms of Service
The services provided by ClosingDealz are operated and maintained by CDZ Solutions AB and/or its affiliates ("us," "we," "our," "the Company"). Please contact us if you have any questions regarding our terms of service. These terms of service represent a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and CDZ Solutions AB (“we”, “us”, or “our”), concerning your access to and use of the closingdealz.io website and the ClosingDealz application (the “Service”). By accessing our Service you agree and understand to be bound by all of the conditions stipulated in these Terms of Service, including our Privacy Policy at closingdealz.io/privacy-policy. If you do not agree to our Terms of Service you are prohibited from accessing ClosingDealz.
1. Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created and stored in our database for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CDZ Solutions AB.
Content refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
Device means any device that can access the Service such as a computer, a cellphone, a digital tablet or anything similar.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Products refer to the products or items offered for sale on the Service.
Orders mean a request by You to purchase Products from Us.
Service refers to the Website and our application.
Terms of Service (also referred as "Terms" or "Terms and Conditions") mean these Terms of Service that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to ClosingDealz, accessible from https://closingdealz.io
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
User refers to you as being signed in with your account to our services.
ClosingDealz refers to the service, us and the company.
Client means a business customer or organization that has created an Account to use ClosingDealz to manage leads, deals, activities, AI chatbots, and related CRM functionality.
End-User means any individual who interacts with a Client’s implementation of the Service, including but not limited to website visitors, prospects, and customers engaging with the AI Chatbot Widget or other Client-facing tools powered by ClosingDealz.
Chatbot Widget means the embeddable AI chatbot interface and related scripts, code, or components provided by ClosingDealz that a Client can place on its website, funnel, landing page, or application to enable automated conversations with End-Users.
2. Description of Services
We make various services available on this site and through our application including, but not limited to, advanced lead management, comprehensive sales analytics, collaborative team tools, and AI-powered automation. You are responsible for providing, at your own expense, all equipment necessary to use the services, such as a computer and Internet access (including payment of all fees associated with such access).
At ClosingDealz, we continuously strive to enhance your sales experience with features like an intuitive calendar system for scheduling, a streamlined dialer for effective communication, AI assistants for sales workflows, and lead capture tools tightly integrated with your pipelines. Additionally, our platform offers robust reporting and analytics capabilities, allowing you to tailor data to your strategic needs.
As part of the Service, we provide an AI Chatbot Widget that Clients may embed on their own digital properties to interact with End-Users, capture leads, answer questions, and sync data into the Client’s ClosingDealz workspace.
We reserve the right to modify or discontinue any part of our Service with or without notice, and we are not liable if we choose to exercise this right. Any new features that augment or enhance the current services, including the release of new tools and resources, will also be subject to these Terms of Service.
3. Acknowledgment
These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company. These Terms of Service set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms of Service. These Terms of Service apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms of Service. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
4. Changes to Terms of Service
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website or the Service following the posting of any changes constitutes acceptance of those changes.
We will endeavor to provide reasonable notice of any significant changes we may make to the Terms of Service. Notice of changes may be given by any reasonable means including, but not limited to, posting a notice on our website or sending you an email if you have provided us with your email address.
5. Changes to ClosingDealz
We reserve the right at any time to modify, suspend, or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. However, whenever reasonably possible, we will provide advance notice of any significant changes to the Service that could materially affect your use or access.
Changes may include the addition of new services, features, or enhancements, as well as the suspension or discontinuation of existing services. In the event of a permanent discontinuation of a service, we will make reasonable efforts to provide you with information on alternative solutions, if available.
Your continued use of ClosingDealz after any such changes have been made will constitute your consent to such changes.
6. Intellectual Property
The Service, along with all its contents including but not limited to images, graphics, code, text, and interactive features, are the property of ClosingDealz and are protected by copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
You are granted a limited license to access and use the Service for personal, non-commercial purposes. This includes the rights to copy, download, display, and print sections of the Service for your own personal use, provided that:
The materials are not modified or altered in any way.
No graphics are used separately from accompanying text.
Such use does not imply association, endorsement, or sponsorship by ClosingDealz of any product, service, cause, or political movement.
You do not use the content in a manner that suggests an association with our Products, services, or brands.
You agree not to reproduce, distribute, create derivative works from, publicly display, publicly perform, license, sell, or re-sell any content, services, or Products obtained from or through the Service without the express permission of ClosingDealz.
Additionally, you agree not to use, alter, or delete any proprietary notices from materials downloaded from the Service.
Violation of our intellectual property rights may result in infringement liability.
7. Copyright Policy
ClosingDealz respects the intellectual property rights of others and expects the users of our Site to do the same. We have adopted and enforce a policy that provides for the removal of infringing materials from our Site and for the termination, in appropriate circumstances, of users of our online Site who are repeat infringers.
If you believe that your copyright has been infringed upon by a user of our Site, please provide the following information in a written notification to our designated Copyright Agent:
Your physical or electronic signature.
Identification of the material on our services that you believe is infringing and that you request us to remove, including sufficient information to permit us to locate the material.
Identification of the material on our services that you claim is infringing and that you request us to remove.
Your address, telephone number, and e-mail address.
A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.
8. Links to Third Party Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by ClosingDealz. We do not endorse or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that ClosingDealz shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
9. Third Party Software
Our services and website may incorporate third-party software or components that are utilized under the terms of the third-party licensors or copyright holders ("Third-Party Software"). While our Terms of Service and our Privacy Policy govern your interaction with these components as part of our Service, it is important to understand that the Third-Party Software itself is subject to its own terms and conditions and copyright provisions. Such terms may grant you rights or impose obligations directly in relation to the use of that Third-Party Software. We encourage you to review the relevant terms and conditions of any Third-Party Software before using it.
10. AI Chatbot Widget and Conversation Data
As part of the Service, ClosingDealz provides the AI Chatbot Widget that Clients may embed on their own websites, funnels, landing pages, or applications to interact with End-Users. When End-Users interact with the Chatbot Widget, ClosingDealz processes and stores conversation content and associated technical data (such as timestamps and implementation metadata) on its infrastructure in order to:
deliver AI-generated responses and support automated workflows;
create and update leads, deals, and activities in the Client’s ClosingDealz workspace, where configured;
provide conversation history, analytics, and reporting to the Client; and
maintain the security, reliability, and performance of the Service.
The Client controls where and how the Chatbot Widget is implemented, which prompts and flows are configured, and what information End-Users are encouraged or required to provide via the widget (for example, name, email, phone number, company, or other details).
11. AI Chatbot Widget – Data Protection Roles and Responsibilities
11.1 Roles under Data Protection Law
For End-User interactions with the Chatbot Widget on a Client’s website, funnel, or application, the Client is generally the “data controller” (or equivalent term under applicable law) and ClosingDealz is the “data processor”. The Client determines the purposes and means of processing personal data collected via the Chatbot Widget, including the nature of the questions asked and the data captured.
ClosingDealz processes such data solely on behalf of the Client and in accordance with these Terms, the applicable Privacy Policy, any Data Processing Agreement (if in place), and the Client’s documented instructions.
11.2 Widget Privacy Notices
ClosingDealz may display a standardized privacy notice or link within the Chatbot Widget explaining our role and certain aspects of the processing carried out on our infrastructure. Clients may optionally include or link their own privacy policy or additional text in or near the Chatbot Widget.
Where a Client provides its own notice, the Client is solely responsible for ensuring that such notice:
accurately describes what personal data the Client collects via the Chatbot Widget;
explains how the Client uses, stores, and shares that data; and
complies with all applicable data protection and privacy laws (including GDPR, where applicable).
The presence of any standard notice from ClosingDealz within the widget does not relieve the Client of its own legal obligations as data controller.
11.3 Client Compliance Obligations
The Client is solely responsible for:
determining and documenting a lawful basis for processing personal data collected via the Chatbot Widget;
obtaining all necessary consents and/or providing all required notices to End-Users;
configuring the Chatbot Widget in a way that does not solicit personal data that the Client is not lawfully permitted to collect (for example, special categories of data or data relating to minors, where prohibited); and
responding to and fulfilling data subject requests (e.g., access, deletion, restriction, objection) concerning data collected through the Chatbot Widget.
11.4 Data Storage and Use by ClosingDealz
ClosingDealz collects and stores conversation transcripts and related technical metadata from the Chatbot Widget on behalf of the Client to provide the Service, including CRM features, analytics, quality assurance, troubleshooting, and security. ClosingDealz does not use Chatbot Widget data to market its services directly to End-Users and does not sell such data to third parties.
Any use of anonymized or aggregated data will be limited to improving, securing, and supporting the Service in line with our Privacy Policy and applicable law.
11.5 Allocation of Liability
To the maximum extent permitted by law, ClosingDealz shall have no liability for: (a) the Client’s failure to provide adequate or accurate privacy information in connection with the Chatbot Widget; (b) the Client’s failure to obtain a valid lawful basis for processing; or (c) any collection or processing of personal data by the Client that violates applicable law or exceeds the Client’s instructions to ClosingDealz.
The Client agrees to indemnify, defend, and hold harmless ClosingDealz from any claims, damages, or fines arising out of the Client’s use, configuration, or disclosure practices relating to the Chatbot Widget and the data collected through it.
12. Indemnification
You agree to indemnify, defend, and hold harmless ClosingDealz, its contractors, licensors, subsidiaries, affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Service; (ii) your violation of any term of these Terms of Service; (iii) your violation of any third-party right, including without limitation any copyright, trademark, or privacy right; or (iv) any claim that your Content caused damage to a third party. This defense and indemnification obligation will survive these Terms of Service and your use of the Service.
ClosingDealz will provide notice to you of any such claim, suit, or proceeding. ClosingDealz reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, in which event you will fully cooperate with ClosingDealz in asserting any available defenses.
13. Limitation on Liabilities
To the maximum extent permitted by applicable law, in no event shall ClosingDealz, its affiliates, agents, directors, employees, suppliers, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, that result from the use of, or inability to use, the Service. Under
Notwithstanding the foregoing, total liability of ClosingDealz and its affiliates, for any reason whatsoever, shall not exceed the total amount paid by you to ClosingDealz in the six (6) months preceding the claim.
ClosingDealz assumes no liability for any loss or damage due to third-party goods or services offered through this platform or for assistance in conducting commercial transactions through this platform, including the processing of orders, except as otherwise provided by law.
14. No Guarantee of Results
ClosingDealz provides tools designed to assist with lead capture, automation, and sales workflows. However, we do not guarantee any specific results, including but not limited to lead volume, response rates, booked meetings, conversions, or revenue outcomes.
Results depend on multiple factors outside our control, including your offer, traffic sources, sales process, market conditions, and implementation of the Service.
You acknowledge that you are solely responsible for how you use the Service and for any business decisions made based on its outputs.
15. Disclaimer Regarding Content
ClosingDealz endeavors to ensure that all information provided through our Services is accurate, reliable, and up-to-date. However, we do not warrant that this information is always complete, accurate, reliable, current, or suitable for your needs. Except as expressly provided in these Terms of Service, your use of any information obtained through the Service is at your own risk.
You are responsible for ensuring that any information on which you rely is up-to-date, and for applying your own professional judgment where needed.
16. User Content
By uploading or contributing Content to our Service, including but not limited to leads or notes, you grant ClosingDealz a worldwide, royalty-free, sublicensable license to use such Content to provide, secure, and improve the Service.
You retain ownership of your Content. You are solely responsible for the legality, reliability, and appropriateness of any Content you upload.
17. Access and Security
You are responsible for safeguarding your account credentials. We are not liable for any losses arising from unauthorized account access caused by your failure to maintain security.
18. Miscellaneous
You may not assign your rights under these Terms. ClosingDealz may freely assign its rights.
If any provision is deemed invalid, the remainder will continue in full force.
19. Refund Policy
Unless otherwise required by applicable law, all payments are final and non-refundable.
If you are charged for a subscription renewal and contact us within 30 days of the renewal date, we may, at our sole discretion, issue a refund for the most recent billing period, provided no abuse, fraud, excessive usage, or repeated refund requests are detected.
Refunds will not be provided for:
Partial subscription periods
Unused time remaining in a subscription
Failure to use the Services
Multiple past billing periods
Accounts suspended or terminated for violations of these Terms
Add-ons, credits, usage-based charges, or third-party services unless required by law
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You are responsible for managing and cancelling your subscription through your account settings.
To help prevent unwanted renewals, we may send reminder emails before upcoming subscription renewals. However, failure to receive, read, or act upon a reminder email does not affect your responsibility to cancel before renewal if you do not wish to continue your subscription.
If you believe a payment was made in error or wish to request a refund, please contact contact@closingdealz.io before initiating a chargeback or payment dispute. We will review each request individually and work with you to find a fair resolution.
Initiating a chargeback or payment dispute without first contacting us may result in suspension or termination of your account.
20. Business Decisions Disclaimer
Content available through ClosingDealz does not constitute legal, business, investment, or financial advice. You assume all responsibility for decisions you make based on such content.
21. Feedback to ClosingDealz
Feedback submitted to ClosingDealz is non-confidential and becomes the property of ClosingDealz without compensation.
22. Termination
We may suspend or terminate access to the Service for violations of these Terms. Upon termination, all rights granted to you under these Terms cease immediately.
23. Governing Law
These Terms are governed by the laws of Sweden. You consent to the exclusive jurisdiction of Swedish courts.
24. Disclaimer of Warranties
The Service is provided “AS IS” and “AS AVAILABLE” without any warranty of any kind. Some jurisdictions do not allow limitations on implied warranties; in such cases, limitations apply to the maximum extent permitted by law.
25. For European Union Users
EU consumers retain all mandatory rights under the consumer protection laws of their country of residence.
26. United States Legal Compliance
You represent that you are not located in a sanctioned country and are not listed on any U.S. prohibited-party list.
27. Translation Interpretation
The English version of these Terms prevails in the event of any inconsistency with translations.
28. Dispute Resolution
You agree to first attempt an informal resolution by contacting ClosingDealz before pursuing formal legal action.
29. Contact Us
If you have questions about these Terms, contact us at: contact@closingdealz.io