What is Shared Inbox?
Shared Inbox is a collaborative email system within a CRM that allows multiple team members to access, manage, and respond to customer communications from a single inbox. It improves team coordination and response times.
Table of Contents
Full Definition
A shared inbox centralizes customer communication, preventing missed messages and duplicated responses.
It supports assigning conversations, internal notes, and tracking response metrics.
This fosters accountability and enhances customer experience.
Examples
Centralizes customer emails
Facilitates team collaboration
Improves response tracking
Benefits
Requires clear ownership protocols
Potential for message overload
Needs training for consistent usage
Common Mistakes
Define roles and responsibilities clearly.
Use tagging and assignment features effectively.
Conclusion
Shared inboxes streamline communication management and boost customer satisfaction.